Privacy policy

Privacy Policy

Last updated: June 26, 2025

This Privacy Policy describes how ChromaCart (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from chromacart.gg.

1. Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and details necessary to process your purchases. We may also collect additional information if you contact us for customer support.

“Personal Information” refers to information that can be used to identify an individual, directly or indirectly.

a. Device Information

  • Examples collected: Web browser version, IP address, time zone, cookie data, viewed pages or products, search terms, and interaction with the Site.

  • Purpose: To accurately load the Site, maintain security, analyze usage, and improve the performance and functionality of the Site.

  • Source: Automatically collected using cookies, log files, web beacons, tags, pixels, and similar technologies.

  • Shared with: Shopify and other service providers that help us operate and improve the Site.

b. Order Information

  • Examples collected: Name, billing address, shipping address (if applicable), payment information, email address, phone number, and Roblox/Robux username or other account information if provided.

  • Purpose: To process your order, take payments, send invoices and order confirmations, detect and prevent fraud, and deliver or fulfill your purchase.

  • Source: Collected directly from you.

  • Shared with: Shopify, payment processors, fulfillment providers, email providers, and other third-party service providers necessary to process and fulfill your order.

c. Customer Support Information

  • Examples collected: Information you provide while communicating with us, including your name, email address, order information, account information, and the contents of your communication.

  • Purpose: To provide customer support, investigate issues, resolve concerns, and improve our services.

  • Source: Collected directly from you.

2. Minors

ChromaCart is not intended for users under the age of 13.

If you are a parent or legal guardian and believe that a child under 13 has submitted Personal Information to us, please contact us at admin@chromacart.gg so that we can review the situation and, where appropriate, delete the information.

3. Sharing Personal Information

We may share your Personal Information with trusted third parties when necessary to operate our business, process transactions, provide our services, or comply with legal obligations.

This may include:

  • Shopify, which powers our online store.

  • Payment processors and payment gateways, which process payments and transactions.

  • Email and communication providers, which help us send order confirmations, transactional messages, and customer-support communications.

  • Analytics and advertising providers, which help us understand Site usage and improve our marketing.

  • Service providers and fulfillment partners, where necessary to provide products or services to you.

  • Legal authorities, when required to comply with applicable laws, legal proceedings, governmental requests, or to protect our rights, users, property, or safety.

We do not sell your Personal Information to third parties.

4. Behavioural Advertising

We may use Personal Information and information collected through cookies and similar technologies to understand how visitors interact with our Site, improve our marketing, and provide more relevant advertising.

Tools we may use include:

  • Google Analytics, to understand how users interact with our Site.

  • Advertising platforms, which may include Google, Meta/Facebook, Microsoft/Bing, and other advertising providers.

These services may collect information about your browsing activity through cookies, pixels, tags, and similar technologies.

Opting out of targeted advertising

Depending on your location, you may be able to opt out of personalized or targeted advertising through the following services:

  • Facebook/Meta Ads Settings

  • Google Ads Settings

  • Microsoft/Bing Advertising Settings

  • Digital Advertising Alliance opt-out tools

You may also be able to control certain advertising cookies through your browser or device settings.

5. Using Personal Information

We may use your Personal Information to:

  • Offer and sell products or services

  • Process and fulfill orders

  • Process payments and transactions

  • Send order confirmations, invoices, receipts, and other transactional communications

  • Deliver or provide purchased products or services

  • Communicate with you about your orders or account

  • Provide customer support

  • Detect, investigate, and prevent fraud, abuse, or unauthorized activity

  • Maintain the security and functionality of the Site

  • Analyze Site usage and performance

  • Improve our products, services, and shopping experience

  • Provide personalized or relevant marketing and advertising

  • Comply with applicable legal and regulatory requirements

6. Lawful Basis (GDPR)

If you reside in the European Economic Area (EEA), we process your Personal Information under one or more of the following lawful bases:

  • Your consent

  • Performance of a contract between you and ChromaCart, such as processing and fulfilling an order

  • Compliance with legal obligations

  • Our legitimate interests, provided those interests do not override your fundamental rights and freedoms

Where we rely on consent, you may withdraw your consent at any time, subject to applicable law.

7. Retention

We retain Personal Information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, providing customer support, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with legal obligations.

When Personal Information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable laws.

8. Automated Decision-Making

We do not use fully automated decision-making that produces significant legal or similarly significant effects on individuals.

Our service providers, including Shopify and payment processors, may use automated systems for purposes such as fraud detection, security, payment verification, or risk assessment. These systems may temporarily restrict or deny transactions, IP addresses, payment methods, or accounts when suspicious or potentially fraudulent activity is detected.

9. Your Rights

Depending on where you live, you may have certain rights regarding your Personal Information.

For EEA Residents (GDPR)

You may have the right to:

  • Access your Personal Information

  • Correct or update inaccurate Personal Information

  • Request deletion of your Personal Information

  • Request restriction of processing

  • Object to certain processing activities

  • Receive your Personal Information in a portable format

  • Withdraw consent where processing is based on consent

  • Lodge a complaint with a relevant data protection authority

Your Personal Information may be processed by service providers in countries outside the EEA. For example, Shopify may process information in Ireland, the United States, Canada, and other jurisdictions as described in its privacy documentation.

For California Residents (CCPA/CPRA)

Depending on applicable law, California residents may have the right to:

  • Know what categories of Personal Information we collect and how it is used

  • Request access to Personal Information

  • Request deletion of Personal Information

  • Request correction of inaccurate Personal Information

  • Opt out of the sale or sharing of Personal Information, where applicable

  • Limit certain uses of Sensitive Personal Information, where applicable

  • Not be discriminated against for exercising applicable privacy rights

ChromaCart does not sell Personal Information.

To submit a privacy request or exercise an applicable privacy right, contact us at:

admin@chromacart.gg

We may need to verify your identity before completing certain requests.

10. Cookies

Cookies are small files stored on your device that help websites remember information and provide functionality.

ChromaCart may use cookies and similar technologies for purposes including:

  • Site functionality

  • Shopping cart and checkout functionality

  • Security and fraud prevention

  • Performance and analytics

  • Remembering preferences

  • Understanding how visitors use the Site

  • Personalized or targeted advertising

You can manage or disable cookies through your browser or device settings. However, blocking or disabling certain cookies may cause some features of the Site to function incorrectly or become unavailable.

11. Do Not Track

Some web browsers offer a “Do Not Track” signal.

Because there is currently no universally accepted standard for responding to Do Not Track signals, ChromaCart does not currently alter its data collection practices in response to such signals unless required by applicable law.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, services, legal requirements, or other operational circumstances.

When we make changes, we will update the “Last updated” date at the beginning of this Privacy Policy.

We encourage you to review this page periodically to stay informed about how we collect, use, and protect Personal Information.

13. Currency Conversion Notice

By using the Site, you consent to allow third-party services to process your IP address or related device information to determine your approximate location for currency conversion and localization purposes.

This currency setting may be stored in a session cookie or similar technology so that your selected currency remains consistent during your browsing session.

14. Contact Us

If you have questions about this Privacy Policy, our data practices, or wish to submit a privacy-related request, please contact us at:

Email: admin@chromacart.gg

Website: chromacart.gg