Privacy policy

Last updated: June 26, 2025

This Privacy Policy describes how Sugarbuy (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

1. Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and details necessary to process your purchases. We may also collect additional information if you contact us for customer support. "Personal Information" refers to any data that can uniquely identify an individual.

a. Device Information

  • Examples collected: Web browser version, IP address, time zone, cookie data, viewed pages or products, search terms, and interaction with the Site.
  • Purpose: To accurately load the Site and analyze usage to improve performance.
  • Source: Automatically collected using cookies, log files, web beacons, tags, or pixels.
  • Shared with: Shopify (our processor).

b. Order Information

  • Examples collected: Name, billing address, shipping address (if applicable), payment information, email address, phone number, and Robux username (if provided).
  • Purpose: To process your order, take payments, send invoices and confirmations, detect fraud, and deliver your item.
  • Source: Collected directly from you.
  • Shared with: Shopify and third-party service providers (e.g., payment gateways, email providers).

c. Customer Support Information

  • Examples collected: Information you provide while communicating with us.
  • Purpose: To provide support and resolve your concerns.
  • Source: Collected directly from you.

2. Minors

Sugarbuy is not intended for users under the age of 13. If you're a parent or guardian and believe your child has submitted personal information to us, please contact us to request its deletion.

3. Sharing Personal Information

We share your information with trusted third parties to deliver our services. This includes:

  • Shopify, to power our store (read their Privacy Policy).
  • Legal authorities, when required to comply with applicable laws, legal proceedings, or to protect our rights.

4. Behavioural Advertising

We use your Personal Information to offer targeted advertising and improve our marketing.

Tools we use may include:

  • Google Analytics to understand how users interact with our Site (Google Privacy Policy).
  • Ad platforms like Facebook, Google, and Bing.

Opt out of targeted ads:

5. Using Personal Information

We use your information to:

  • Offer and sell products
  • Process payments
  • Fulfill and deliver orders
  • Communicate with you
  • Detect fraudulent behavior
  • Improve your shopping experience

6. Lawful Basis (GDPR)

If you reside in the European Economic Area (EEA), we process your Personal Information under these lawful bases:

  • Your consent
  • Performance of the contract between you and Sugarbuy
  • Compliance with legal obligations
  • Our legitimate interests that do not override your rights

7. Retention

We retain your Personal Information for our records unless and until you ask us to erase it.

8. Automated Decision-Making

We do not use fully automated decision-making that has a significant legal impact.
Shopify may temporarily denylist IPs or credit cards in cases of fraud prevention.

9. Your Rights

For EEA Residents (GDPR)

You have the right to:

  • Access your Personal Information
  • Correct or update it
  • Request deletion
  • Port it to another service

Your data is first processed in Ireland and may be transferred to the U.S. and Canada. Learn more in Shopify’s GDPR Whitepaper.

For California Residents (CCPA)

You have the right to:

  • Know what data we collect
  • Access or delete your data
  • Opt-out of the sale of personal data (we do not sell data)

To make a request or appoint an agent, contact us at sugarbuyofficial@gmail.com.

10. Cookies

Cookies are small files stored on your device to enhance your experience.

We use cookies for:

  • Site functionality
  • Performance analytics
  • Personalized ads
  • Remembering your preferences

Learn how to manage cookies at All About Cookies.

⚠️ Blocking cookies may reduce functionality and limit how ads behave.

11. Do Not Track

Some browsers offer "Do Not Track" signals. Since there is no consistent standard, we do not currently alter data collection in response to these signals.

12. Changes to This Policy

We may update this policy occasionally to reflect changes in our practices, technology, or legal requirements. Please check this page periodically for updates.

13. Currency Conversion Notice

By using our site, you consent to allow third parties to process your IP address to determine your location for currency conversion. This currency setting is stored in a session cookie for a consistent pricing experience during your browsing session.